All orders are shipped within 24hrs of placing your order, unless stated on the product page. We have 2 delivery methods, Next Working Day (cut off time 14:00) and 48hr. If you have not received your order within the times scales set out here it could be due to postal system failure. If this happens to you, please email our customer service team for further information at firstname.lastname@example.org
Please Note: Your order may have been split into multiple parcels, this means your parcels may arrive at different times. And we also don’t ship on weekends.
We offer FREE Delivery on orders totalling over £40 excluding VAT.
Please allow 48hrs for Collection from our Trade Counter located at:
Unit 14, Evans Business Centre, Durham Way South, Newton Aycliffe, Co.Durham, DL5 6ZF
Orders made via the trade team are subject to variable delivery times. Please ensure you clarify delivery details with your representative.
All UK Mainland are sent via Yodel, MyHermes or DPD.
Returns & Replacements
Please read our Return Policy
If this does not help you with your query please email our customer services team at email@example.com and we will be happy to help.