All orders are shipped within 24hrs of placing your order unless stated on the product page. We have 2 delivery methods:
- Next Working Day (cut off time 14:00)
- 48 Hours
If you have not received your order within the timescales set out, it could be due to postal system failure. Please contact our customer service team at orders@ledsupplyandfit.co.uk.
Note: Your order may be split into multiple parcels and may arrive at different times. We do not ship on weekends. We are not liable for any costs arising from delivery delays.
International Orders
For European and worldwide delivery & returns, please get in touch for a quote: +44 (0)1388 814089
Free Delivery
We offer FREE Delivery on orders totalling over £60 inc. VAT.
Local Pickup
Please allow 48hrs for collection from our Trade Counter:
Unit 6, Northfield Way, Newton Aycliffe, County Durham, DL5 6EJ
Trade Orders
Orders made via the trade team may have variable delivery times. Confirm details with your representative.
Delivery Methods
All UK Mainland deliveries are sent via APC/YDL, UPS, or DPD.
Returns & Replacements
We offer a 14-day, no-quibble returns or replacement policy. Items must be returned in original condition and packaging.
- Return postage for faulty/incorrect items (sent by us) is covered if using Royal Mail 2nd class recorded delivery.
- You cover return postage for unwanted or wrongly ordered items.
- Returns after 14 days and/or not in original packaging can only be exchanged for store credit – minus 15%.
- Returns within 14 days without original packaging will incur a 15% charge per package.
- Improper returns may incur a £10 admin fee.
- Items from a bundle must be returned as a full set.
- Wrongly ordered items incur a 15% admin fee.
- Please check your order within 24 hours to report delivery damages. We cannot accept claims after this period.
Before Returning Your Item
- Follow our returns process.
- Goods and packaging must be undamaged.
- Include a note with your order number, registered email address, and reason for return.
IMPORTANT: We must be able to identify the item with your order. Items that do not follow the returns process may not be replaced or refunded.
What Do I Need Before Returning?
- The email used to register your purchase
- Order number
- Cover note with order details and return reason
Returns FAQs
- What delivery method should I use?
Return items via recorded delivery or drop off at our office. Faulty item refunds are processed within 5 working days. - Can I return one item from a multiple-item order?
Yes, we can identify and process returns for individual items.
Returning Faulty Goods
If you believe a product is faulty and would like a replacement to be sent out while we test the original item, you will need to pay for the replacement in full at the time of dispatch. Once we have tested the returned item, if no fault is found, we will refund the amount paid for the replacement. If the returned product is confirmed to be faulty, we will either issue a refund for the original item or provide a replacement as appropriate, and the charge for the temporary replacement will be voided.
Faulty items must be reported within 24 hours of delivery. Follow our standard returns process.
Returning Heavy Items
Items over 2.5kg or panel/tube lights will require collection. Failed collections incur a £10 charge.
Returns After 14 Days
Items may be exchanged or credited (minus 15%) for use on our website. Free returns policy does not apply after 14 days.
Returning Items Under Warranty
Follow our standard returns process. Once received, we will verify the fault and warranty eligibility. Improper installation or lack of a Surge Protection Device (SPD) voids warranty for lights affected by surges. A 15% discount may be offered in such cases.
Still need help? Contact our customer service team at orders@ledsupplyandfit.co.uk.